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Internet Connection Problems

If you are having problems connecting to the Internet, first test your connection. After starting the Webcast, on the WebCast dialog click on the Actions command and then select the Send Game File option. You should receive a message back stating that the "Internet connection was made and that the game file was transferred." If you receive a message back stating it was "unsuccessful":

Click on Setup then select Web Export and click the "Use IP Address" box. Click OK and the Start button to begin webcasting. Test the connection by clicking Action and selecting Send Game File option.

Check your Dial-up or Wireless Networking setup.

If still unsuccessful, have your technology people check the line. If your system does contain firewall protection, your technology people should be able to help you get around it.

AOL users: Make sure that you are using latest AOL version. We have found problems with some early versions of AOL.

Potential Internet connection problems:

If you are using windows XP, in the control panel, make sure that your computer’s windows firewall is "off" when webcasting. Go to your Control Panel --> Security Center If it is "on" click the Windows Firewall link (below) and select the Off option.

Check the version number of Cybersports for basketball. To check, open the game module, click Help on the main menu bar (far right) and select About Cybersports. The version number along with the serial number will be displayed. Version 5 users, if you are not currently using version 5.3, Download and install the free version 5.3 update by going to the CybersportsUSA website and clicking the Product Support link (left column).

The game file that you are trying to webcast is must be saved in the default C: Program Files/CyberSports/CyberSports for basketball folder. If this is not the case the webcast dialog will not appear.

If the school’s server does not allow the user to FTP data to an external server, contact your school Network Administrator and they will be able to correct this problem. In some cases you may have to use Passive FTP. To do this, in the webcast module dialog, select setup and then select the passive FTP option.

The default directory is c:\ for webcast output. However, sometimes that directory is write protected, depending on how the machine is setup. You may receive a message error "Unable to create the main output file. " In this case create a new folder under the C:\ directory or some other directory where you know that there is write permission, called "temp." Then, open up the Webcast module and click on Setup and select Web Export. Change the Output Directory c:\ to c:\temp\. Br sure to include the back slash after "temp".