Reporting Problems

Reporting Problems to CyberSports

CyberSports programs are very powerful, easy-to-use, and easy to learn. Considerable time and study has gone into their design and development. All of our programs come with easy to read manuals, and built-in help utilities. If your have a problem or question, just click Help on the main menu bar. In addition, we offer online assistance in the customer support section of our website.

However, if you do encounter a problem or question, first check your documentation, the built-in Help utility, and the customer support section of our website. Hopefully, we have provided you with enough tools to become self-sufficient. If you are still unable to resolve the issue, please contact us.

If you are experiencing problems, for best results, email us with the following information:

Personal Information:

Name
School or Team
Position or title
Email address
Phone Number

System Information

What version of Windows are you using?
How much RAM do you have?
Has your computer been checked for a virus recently?

CyberSports Information

What CyberSports program are you using (basketball, baseball, softball, football, or volleyball)?
What version of the CyberSports program are you using? To check open the game module, click Help on the main menu bar and then select the About CyberSports option. The version number will be displayed along with the registration information.

Problem Description

Provide a detailed explanation of the problem you are experiencing.
Describe the steps you take to encounter this problem.
If you are receiving a error message, what does it state?

IMPORTANT: Attach Files

Please e-mail us copies of the CyberSports file(s) involved. They are small and easily attached to an email. Just use your e-mail's attach file option.

Click here to email your problem to CyberSports.

If email is not an option, fax or phone your problem to us:

Phone: (425) 562-7228 or (425) 882-8889
Fax: (425) 562-7228

We are extremely sorry for any inconvenience; however, in almost all cases, the issues be solved immediately.